Shipping Policy

Effective Date: August 28, 2024

At Kalses LLC, we strive to ensure that your shopping experience is seamless and convenient. Below, you will find all the information you need regarding our shipping processes.

1. Shipping Methods and Rates

We offer a variety of shipping options to meet your needs, including standard, expedited, and priority shipping. Shipping rates depend on the weight and dimensions of your order, as well as your delivery location.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days

Shipping fees will be calculated at checkout based on your chosen method and delivery address.

2. Order Processing

  • Orders are processed within 1-2 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed the next business day.
  • We do not ship on weekends or holidays.

If there are any issues with your order (e.g., product availability, payment errors), we will notify you as soon as possible.

3. Shipping Locations

We currently ship to the United States and its territories. At this time, we do not offer international shipping.

We may also restrict shipments to certain locations based on delivery logistics or other factors.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package directly on the carrier’s website using the tracking number provided.

If you do not receive a tracking email or have trouble tracking your order, please contact our customer service team at Info@kalses.com.

5. Order Issues or Delays

While we make every effort to deliver your order on time, Kalses LLC is not responsible for delays caused by:

  • Shipping carrier delays
  • Weather conditions
  • Incorrect or incomplete shipping information provided at checkout

If there’s an issue with your order or delivery, please contact us immediately, and we’ll do our best to assist you.

6. Shipping Charges and Taxes

Shipping costs are calculated during checkout based on the shipping method, order size, and delivery location. You may also be subject to sales tax based on your state and local regulations, which will be added to your total at checkout.

7. Damaged or Lost Items

In the rare event that your order arrives damaged or if you believe your item has been lost in transit:

  • Contact our customer service team immediately at Info@kalses.com.
  • Provide your order number, description of the issue, and any photos of damaged items.

We will work with you and the carrier to resolve the issue promptly.

8. Returns and Exchanges

Please refer to our Returns Policy for detailed information on how to return or exchange an item.

9. Customer Service

If you have any questions or need assistance regarding shipping, feel free to contact our customer service team:

Kalses LLC
Email: Info@kalses.com
Phone: ‪(913) 667-0804‬
Address: 8301 State Line Rd. Ste 220 #2547, Kansas City, Missouri 64114, US