• Refund and Return Policy

    Effective Date: August 28, 2024

    At Kalses LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you with returns and refunds. Please read the following policy for full details on our process.

    1. Return Eligibility

    You can return most items within 30 days of receipt for a full refund or exchange, provided the item is:

    • Unused
    • In its original packaging
    • In resalable condition

    Certain products may not be eligible for returns, including:

    • Perishable items
    • Personal care products (e.g., skincare, beauty items)
    • Opened or used toys, snacks, or pet products

    2. How to Return an Item

    To initiate a return, please follow these steps:

    1. Contact Us: Email our customer service team at Info@kalses.com with your order number and the reason for the return.
    2. Return Authorization: Our team will provide instructions for returning the item and may issue a return authorization number.
    3. Return the Item: Once you have the return instructions, package the item securely and send it back using the shipping method provided. You are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
    4. Processing the Return: Once we receive the item and inspect it, we will process your return.

    3. Refunds

    Once your return is approved, we will issue a refund to the original payment method.

    • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item.
    • Shipping Fees: Original shipping fees are non-refundable, unless the return is due to an error on our part.
    • Partial Refunds: In some cases, we may offer a partial refund for opened or damaged items.

    4. Exchanges

    If you would prefer an exchange for a different product, please contact our customer service team at Info@kalses.com to arrange the exchange. Please note that the returned item must meet the return eligibility criteria. You will be responsible for any shipping costs associated with exchanges.

    5. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at Info@kalses.com. We will guide you through the process of returning the item and issuing a full refund or replacement at no additional cost.

    To expedite this process, please provide:

    • Your order number
    • Photos of the damaged or defective item
    • Description of the issue

    6. Non-Returnable Items

    The following items are non-returnable:

    • Gift cards
    • Opened or used personal care items
    • Perishable goods (e.g., snacks)
    • Products marked as “final sale”

    7. Cancellation of Orders

    If you wish to cancel your order, please contact us as soon as possible at Info@kalses.com. We can only cancel orders before they have been processed and shipped. Once an order has shipped, it must be returned following our regular return process.

    8. Customer Service

    If you have any questions regarding our return or refund policy, please contact our customer service team:

    Kalses LLC
    Email: Info@kalses.com
    Phone: ‪(913) 667-0804‬
    Address: 8301 State Line Rd. Ste 220 #2547, Kansas City, Missouri 64114, US